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Terms & Conditions

Returns and Exchanges

Due to the nature of the products we sell all sales are final upon opening. However, if there’s an error on our part we will replace or refund your order.

We do accept returns of unopened products for exchange or refund up to 30-days from the date of purchase. Customers are responsible for the shipping cost of exchanged items. Please allow 3 business days for an exchange/return process. Refunds are credited within 10 business days after being submitted. Items must be returned undamaged. We highly recommend requesting a tracking number when returning products. Kaua’i Kratom is not responsible for lost or damaged returns.

Shipping Information

We have the most reasonable shipping out there! You pay what we pay. All items are sent USPS Priority as long as the order is in by 2:00 PM Hawaii time ships the same day.